Effective Date: May 02, 2025
At MoorPHS, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
MoorPHS is a local plumbing and heating service provider based in Chesterfield, UK. Our services include boiler installation, heating system upgrades, servicing, and repairs across the North and Midlands regions.
2. Information We Collect
We may collect the following personal information:
Name, phone number, and email address Home address (for site visits/quotations)Details of your heating/plumbing system Payment details (processed securely via our payment partners)Communication records (inquiries, service history, feedback)
We do not collect sensitive personal information unless necessary for service delivery and with your explicit consent.
We collect and process your information for the following purposes:
To respond to inquiries and provide quotationsTo schedule and deliver services at your propertyTo manage appointments, billing, and service plansTo provide customer support and follow-up servicesTo send updates related to services, offers, or warranties (you can opt out anytime)
Your information is stored securely using industry-standard security measures. We take steps to ensure your data is not lost, misused, or accessed by unauthorized parties.
We do not sell or rent your data to any third parties.
5. Third-Party Services
We may use trusted third-party tools for:
Online payments (e.g., card processors or finance partners)Email communications (e.g., quote confirmations)Site hosting and analytics
These third parties are only given access to data necessary to perform their function and are contractually obligated to protect your data.
Under the UK GDPR, you have the right to:
Access, correct, or delete your personal dataObject to or restrict processingWithdraw consent at any timeFile a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, contact us at:
📞07863 713464
Our website may use cookies to improve your browsing experience. You will be asked for consent before cookies are stored. You can manage or disable cookies in your browser settings.
We may update this Privacy Policy to reflect changes in legal, technical, or operational requirements. The updated policy will be posted on our website with a new effective date.
MoorPHS
2 McDonald Close, Chesterfield
S42 5EH
📞 07863 713464